OUR SHIPPING REFERENCE AND REFUND POLICY

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At Wonder Cookieland, we want your magical cookie creations to arrive in perfect condition, ready to be enjoyed! Below are the details of our shipping process:

 

Processing Time:

• All of our cookies are handmade and custom-designed, so please allow up to 5 business days for order processing before shipment.

• For personalized or large orders, processing may take up to 7 business days. We will notify you via email if there are any delays.

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Shipping Methods:

• In this moment We offer standard shipping option at checkout. 

• Royal mail TRACKED 48: 2-3 business days after processing.

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Shipping cost:

   The final shipping cost, displayed at checkout, includes all associated fees, such as:

• Shipping costs (via Royal Mail)

• Boxes and packaging materials to ensure your cookies are safely delivered

• Any additional handling fees required to ensure the protection of your order during transit

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Shipping Restrictions:

• We currently ship to all locations within United Kingdom. Unfortunately, we cannot ship internationally at this time.

• During high-demand periods (holidays, special events), shipping may take a bit longer. Please plan accordingly.

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Damaged or Lost Items:

• We carefully package each order to ensure it arrives safely. However, Wonder Cookieland is not responsible for any damages or losses caused by Royal Mail once the package leaves our facility.

• If your package arrives damaged, we recommend filing a claim directly with Royal Mail. Please retain the packaging and damaged items as evidence for your claim.

• If your package is lost in transit, please contact Royal Mail directly to initiate a claim. We are happy to provide support by offering tracking information and details related to your order.

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Reference Policy

 

At Wonder Cookieland, we are dedicated to ensuring our cookies meet your highest expectations! Here's what you need to know about referencing our products and content:

 

Personalized Orders: When placing a custom order, please be as detailed as possible regarding designs, names, or messages to avoid misunderstandings.

 

Copyright and Licensed Images:

• Please note that all digital and edible images used on our cookies are licensed, and any custom images you provide must comply with copyright laws.

• Promotions and Social Media: If you share our cookies on social media, we kindly ask that you credit Wonder Cookieland by tagging us and using the hashtag #WonderCookieland  . We love seeing your posts and may feature them on our page (with your permission)!

• Reference for Future Orders: If you loved a previous order and would like to reorder the same design, simply provide the order number or a description, and we'll recreate the magic!

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